COVID-19 SHIPPING IMPACT

Unfortunately, we’ve noticed extending shipping times with our major carriers in the last 6 months.  This has significantly impacted all carriers but is most apparent with Canada Post.  Canada Post is the method we choose, please recognize that there are delays.  Canada Post has posted more information about these delays on their website.

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Please understand that we do our best to get you the products you need in a timely fashion but we are unable to change shipping delays.  

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Domestic Shipping

Shipping: Orders placed Monday – Friday are processed and shipped within 24-48 hours.  If the order is placed after 12 PM EST, it will be processed the following business day.  Tracking numbers will be provided to you within 24 hours of shipping.

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Please Select Standard Shipping if you are purchasing any devices, accessories or earbuds. If the correct shipping is not selected then order will be rejected and could lead to further delays.

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Canada Post orders must be placed by 10:00 AM Eastern Standard Time to ship that same day.

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Canada Post is a good shipping partner both domestically and internationally because of its ability to track a package.  We also ship domestically and internationally Priority Mail.

 

International Shipping

For the best delivery times and tracking, we use Canada Post.

 

The package travels to a destination in the US first before it’s eventually shipped overseas.  This transfer can take 7-14 days.

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Once the package arrives in the destination country and is transferred to the destination carrier, we do not receive any tracking updates until it arrives to you.

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Since COVID-19, this shipping method takes between 10-30 days to arrive.

 

Return Policy

Upon receiving the product if there are any manufacturing defects then the product needs to be shipped within 7 business days by the customer at their own shipping cost. Once we receive the defected product we will exchange it with a new one.

 

Any return other than the above will be subject to a 20% restocking fee, provided the product is shipped within 48hrs of receipt of the shipment.